We will hand deliver your bike, fully built and safety checked to your door. We’ll fit any accessories or upgrades you order from us and make sure your bike is ready to ride from the moment it arrives.
NORMAL INTERNET BIKE BUYING: Often we have seen bikes delivered to customers from other retailers in a large box with parts of the build still needed, often requiring the expertise of a local bike shop to finish off the build. This is both expensive and inconvenient and delays you being able to ride your new bike.
THE FLAMME ROUGE EXPERIENCE: We want to offer our customers the best possible service of a built bike, safe to ride and adjusted to your needs. That's why we offer this service.
1. Order your bike on the website selecting your preferred delivery option.
2. Your bike arrives with us from the manufacturer boxed and part built. We unbox, inspect and build your bike to an BS6102 PDI standard.
3. Accessories and upgrades are fitted. Bike fit adjustments are made to your specification by our qualified bike fit technicians
4. One of our staff delivers your bike in one of our dedicated vehicles at a time that suits you.
5. YOU RIDE YOUR NEW BIKE!
Our delivery costs reflect the our professional delivery service in our own Flamme Rouge vehicles. We provide a full bike handover including walk through the bike specifications, maintenance requirements and sizing adjustments.
| Bikes under £800 | Bikes £800 to £2000 | Bikes £2000+ | |
| Bedfordshire / Hertfordshire | Free | Free | Free |
| Most of England & Wales* | £79.99 | £59.99 | Free |
| *West Country & West Wales | Not Available | £79.99 | £59.99 |
| Central & Southern Scotland, Highlands & Islands (including Isle of Man & Channel Islands) | Not Available | Not Available | Not Available |
| EU and further afield | Not Available | Not Available | Not Available |
Flamme Rouge Cycles offers standard Delivery (usually £4.95) Please see below for further information about UK delivery options.
Standard UK delivery of parts & accessories is £4.95 and despatched on a 2-3 day courier service
Delivery times depend on the delivery service selected and the types of goods ordered. Flamme Rouge Cycles always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Flamme Rouge Cycles with you.
Flamme Rouge Cycles will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods.
If you are not available to collect and sign on the courier's first visit they may leave a contact number to arrange re-delivery. Flamme Rouge Cycles’ couriers will deliver until 6pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to Flamme Rouge Cycles and Flamme Rouge Cycles Limited will issue a refund on their behalf. Flamme Rouge Cycles reserves the right to re-charge the delivery cost for re-delivery.
Click & Collect
You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up.
Your parcel can only be collected within our store opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.
Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill
For under 18s:
• National Insurance Card
• Medical Card
• Savings Book
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
You have up to 28 days to collect your parcel from your chosen store. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.
Delivery of Pre-Order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.
Split delivery
Flamme Rouge Cycles may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".
Free delivery offers
Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
