01234 266204

Returns

Returns and exchanges

Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order.

Can I cancel any item that I order?

You can cancel any item ordered online in accordance with the terms in this section apart from:

• personalised or bespoke items;

• any items which deteriorate or expire rapidly;

• magazines;

• any items that are sealed for health protection or hygiene reasons if you have unsealed them including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, cycle shorts, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

• any computer games where the seal on the wrapping has been broken; and

• any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

When do I have to cancel my order by?

Your cancellation period ends 28 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).

How do I notify you that I want to cancel my order?

You can cancel by sending an email to cancel@flammerouge.cc or by post to:

Customer Returns

Flamme Rouge Cycles Limited

62-64 Bromham Road

Bedford

MK40 2QG

You need to give Flamme Rouge Cycles a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

How do I send my items back?

You must return your items by post to the below address no later than 14 days after the day on which you informed Flamme Rouge Cycles that you would like to cancel your order;

Customer Returns

Flamme Rouge Cycles Limited

62-64 Bromham Road

Bedford

MK40 2QG

Any returns are at your own risk. For your protection, Flamme Rouge Cycles recommends that you return your items via registered post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

How much money will be refunded to me?

Flamme Rouge Cycles Limited will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, Flamme Rouge Cycles Limited will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Flamme Rouge Cycles will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Flamme Rouge Cycles Limited will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day Flamme Rouge Cycles receives the items you are returning back from you.

In store purchases

Please return your purchases to either the store you purchased from or your local store.

Items that are incorrect or require exchange

Please clearly state the reason for return and whether you require a refund or exchange. Flamme Rouge Cycles is only able to exchange items for the same product.

Flamme Rouge Cycles advises that you send items back via registered post. The return address is:

Customer Returns

Flamme Rouge Cycles Limited

62-64 Bromham Road

Bedford

MK40 2QG

Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Flamme Rouge Cycles at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Flamme Rouge Cycles may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Flamme Rouge Cycles has received back. If a refund or reimbursement is payable to you, Flamme Rouge Cycles Limited will transfer the money using the same method originally used by you to pay for your purchase. 

Flamme Rouge Cycles aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. 

Defective items

In the unlikely event that you receive a defective product, you will be entitled to a repair or replacement; or a full refund depending on the defect. Please contact the team to discuss the defect and we will endeavour to resolve your issue 

Returns address

Flamme Rouge Cycles advises that you send items back via registered post. The return address is:

Customer Returns

62-64 Bromham Road

Bedford

MK40 2QG

Flamme Rouge Cycles will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time.

Flamme Rouge Cycles Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day Flamme Rouge Cycles confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).

Where an item is confirmed as faulty, Flamme Rouge Cycles will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Flamme Rouge Cycles will not refund any Next Day, Express or other premium component of delivery.

Any goods specified as and supplied to you as 'Competition Goods' are supplied for specialist use and are subject to extreme wear and stress whilst in use. The life expectancy and durability of such goods are greatly reduced and you should note that any claim for failure or wear shall be limited to that of the manufacturers' guarantees. You agree that such use shall be a relevant circumstance for the purposes of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015. In addition, any parts connected to Competition Goods may be placed under stress and you should take advice from experts prior to purchase of such parts. You should also be aware that manufacturers may limit their guarantees when parts are installed for competition use.

If you have a query about returning goods, please contact Flamme Rouge Cycles Limited

Warranty and limitation of our liability

If Flamme Rouge Cycles fails to comply with these terms and conditions, Flamme Rouge Cycles shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Flamme Rouge Cycles 's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Flamme Rouge Cycles will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

(g) other indirect loss, consequential loss, damages or expenses.

Nothing in these terms and conditions is intended to exclude or limit Flamme Rouge Cycles 's liability for:

(a) death or personal injury caused by Flamme Rouge Cycles 's negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

(d) defective products under the Consumer Protection Act 1987;

(e) any other matter for which it would be illegal for Flamme Rouge Cycles to exclude or attempt to exclude its liability.

Whilst Flamme Rouge Cycles adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Nothing in these terms and conditions is intended to affect your statutory rights.

All warranties and guarantees in respect of goods are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. You are reminded to complete all warranty/guarantee cards/documents upon receipt of the goods where appropriate.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Any advice given by our agents or servants during the order process is based entirely upon information provided by you. Where advice is given after visual inspection by our agents or servants, such advice shall amount to an opinion only and we shall not accept liability for any inaccuracies therein. Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not for any alternative uses to which they may be put. We shall accept no liability for any failure of Goods due to any such alternative use, amendment or modification.

You confirm that you shall comply with any and all rules relating to installation of the goods and fully accept that we shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods. Furthermore, we shall accept no liability for death or personal injury, unless caused directly by our own negligence.

Any goods, or parts of them, that are modified or adapted by you or any third party shall no longer be warranted by the manufacturer nor shall we be liable for any failures resulting from any such modification or adaptation.

Events outside our control

Flamme Rouge Cycles will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Flamme Rouge Cycles 's reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Flamme Rouge Cycles 's reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, Flamme Rouge Cycles 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Flamme Rouge Cycles will have an extension of time for performance for the duration of that period. Flamme Rouge Cycles will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications Flamme Rouge Cycles sends to you should be in writing. By accessing the Website, you accept that communication with Flamme Rouge Cycles will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Flamme Rouge Cycles provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Flamme Rouge Cycles Limited, or a member of the group of companies to which Flamme Rouge Cycles Limited belongs or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Complaints

Flamme Rouge Cycles takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through the Website please email sales@flammerouge.cc. To assist Flamme Rouge Cycles Limited in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

Our right to vary these terms and conditions

Flamme Rouge Cycles reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Flamme Rouge Cycles unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or

• Flamme Rouge Cycles notifies you of any changes to these terms and conditions before it accepts your order, in which case Flamme Rouge Cycles has the right to assume that you have accepted the change to the terms and conditions unless you notify Flamme Rouge Cycles to the contrary within seven (7) working days of receipt by you of the goods.

Safety warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Flamme Rouge Cycles recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Flamme Rouge Cycles is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Flamme Rouge Cycles a new Electrical or Electronic product.

For example, if a customer bought a new battery/stopwatch/pedometer from Flamme Rouge Cycles, Flamme Rouge Cycles would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Flamme Rouge Cycles within 28 days of purchasing their new item.

Governing law and jurisdiction

These terms and conditions shall be subject to English law.

The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.

These terms are applicable from [INSERT DATE]